Kevin Vance - This VFD thing has not become any less annoying. I have it! It…

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03:47 pm

Wednesday, February 27th, 2008
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VFD screenshot

This VFD thing has not become any less annoying. I have it! It works! But... my order was screwed up and I got the wrong accessories. Instead of a 4-line mounting bracket and internal USB cable, I got a 2-line mounting bracket and an external USB cable.

I've called up Matrix Orbital but, as I expected, nobody was manning the phones. Perhaps they'll return my voicemail next month.

The linux ftdi_sio drivers initialize the USB-serial converter when I force the vendor:product ID, but they fail to open the device when LCDd starts. The chip is detected correctly as an FT232RL, but perhaps the support for these is not so solid. Luckily, I am not totally inexperienced with writing linux USB drivers. But still... disappointed.

Update: I got a call back! They're going to ship out the extra accessories, and I don't have to ship these ones back. Now I'm satisfied :)
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[User Picture]From: wikle
2008-02-27 11:23 pm (UTC)
If I were you I would reverse the charges on my credit card and then send them a mail telling them you would be happy to send back their device when you receive the correct order. It might speed things along a bit.
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[User Picture]From: kvance
2008-02-27 11:26 pm (UTC)
Further updates! Looks like that won't be necessary :)
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